Job Description

To support our continued growth and provide excellence in customer service and satisfaction, we are looking for a high energy, results focused individual for the following role:

Position: Sr. HVAC Installer
Location: Sault Ste. Marie, ON
Reports to: Operations Manager

Reliance Home Comfort is proud to be recognized by Waterstone Human Capital Ltd. as Canada’s 10 Most Admired Corporate Cultures 2016 !

The importance of culture in driving our success has long been endorsed internally at Reliance – it is our Home Team Advantage. Congratulations to our team members for living our guiding principles with a commitment to diversity and inclusion, and an unwavering focus on customer service.

Our “Better is Better” culture has inspired us to offer a Team Member Technical Training Assistance Program . We are proud to support our Team Members by offering tuition reimbursement and additional paid apprentice leave above employment insurance while they further their education. Join our team today!

Company Overview:
Reliance Comfort Limited Partnership offers essential home services to customers across Canada keeping homeowners warm in the winter, cool in the summer and with an endless supply of hot water.

Reliance is a $600 million business today having doubled in size over the last 5 years. The Reliance portfolio consists of over 1.7 million residential rental assets in Ontario and is North America’s largest portfolio of rental water heaters. It is also Canada’s largest heating and cooling company. What has remained core to the business in our fast growing company is the continual development of strong customer relationships and loyalty, and investment in team members and systems necessary to cost-effectively and efficiently manage the business.

Past performance and future plans demonstrate that the business is doing the right things in its quest to become the destination of choice in its vertical by offering consumers products and services they want and value. The organization is well positioned to continue to out-perform others in a competitive marketplace.

Key Responsibilities:

Represent Reliance in a professional, courteous and customer service oriented manner on each and every call; you are a proud ambassador for our company.

Appliance installation, maintenance and repairs for residential customers in accordance with manufacturer specifications and local codes.

General and other inspections of all types of appliances for residential users.
Correctly instruct customers on proper care and maintenance.
Explain the value of Reliance’s products, services and programs on every call.
Adhere to all safety rules and procedures.
Maintain up-to-date knowledge of all modern equipment and regulations.
Perform other duties as required by supervisor or designate.

Skills, Abilities and Experience:

Completed a minimum of Grade 12 or equivalent.
Must have a Gas Technician II license.
Certificate of qualification (C of Q) as an Air Conditioning Mechanic (Ontario – 313d or 313a).
Must have valid Ozone Depletion Prevention (ODP) card.
Must have at least a Class G Driver’s License.
Be willing and able to work rotating shifts and standby duties as required.
Must be physically capable of performing all work required of this position, i.e. occasional lifting of 25 kg up to shoulder height, frequent bending, occasional squatting/kneeling, working inside and outside in all types of weather within environments that can be dusty and/or slippery.
Must be able to communicate clearly and effectively, both in written and verbal communications.
Must have strong interpersonal and problem solving skills.
Must have outstanding customer service skills.
Must be able to demonstrate ability to understand/learn new technologies (i.e. Electronics/electricity).
Must be willing to wear Company provided uniform.
Maintain company vehicle to a clean and safe standard
Maintain company vehicle to a clean and safe standard.

Please note that this position requires a Criminal Background Check and Driver’s Abstract be completed for potential candidates (if applicable). This check must be satisfactory in order for an employment offer to be extended unconditionally .

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process .

How to Apply